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Terms Conditions That Govern Your phttt Account

Before you open an account and start moving funds through GCash, Maya, or InstaPay, these Terms & Conditions set out exactly what you agree to and what we commit to in return.

Account eligibility rulesGCash, Maya, InstaPay wallet termsWithdrawal and verification conditionsAccount suspension and closureDispute and contact process

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TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear, if you believe a term has been applied incorrectly to your account, or if you need written confirmation of any condition, our support team handles all Terms & Conditions queries directly. Reach us through any of the channels below and reference your registered account number so we can pull your case without delay.

Team online

Live Chat

Start a chat session from your account dashboard. Quote your account number and the specific clause you're asking about for a faster resolution from our support team.

Email Support

Send your Terms & Conditions query to our support address listed in your account settings. We respond in writing so you have a record of the clarification.

Account Help Centre

The Help Centre inside your account wallet section covers the most common Terms & Conditions questions — including wallet limits, GCash verification steps, and account closure procedures.

HOW WE OPERATE

How phttt Handles Your Account and Data

Our obligations under these Terms & Conditions extend beyond the rules you follow — they also cover what we do on our side. Account security, data handling, and the process for requesting changes to your stored information are all governed by these terms. Here is how each area works in practice.

Account Security

Every login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, notify support immediately and we will freeze the account pending review.

Data Retention

We retain account records, including GCash and Maya transaction logs, for the period required by applicable law. You may request a summary of your stored data through the account Help Centre.

Cookie and Session Policy

We use session cookies to keep your account wallet active across pages. No cookie data is sold to third parties. You can adjust cookie preferences through your browser settings at any time.

Requesting Changes

To correct or update personal details held on your account — including the mobile number linked to your InstaPay or Maya wallet — contact support via live chat with your account number and a valid ID.

What These Terms Actually Cover

phttt Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

These Terms & Conditions form the binding agreement between you and phttt the moment you complete account registration. Eligibility to hold an account depends on local law and is available only where local law permits. By using the platform — whether you're loading your account wallet

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via GCash, sending funds through InstaPay, or requesting a cash-out to your Maya account — you confirm that you have read, understood, and accepted all conditions stated here. We may update these terms when regulatory requirements or platform operations change; when we do, we'll notify you
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through the contact details on your account. Continued use of the platform after a notified update constitutes your acceptance of the revised terms. These terms apply to all account activity including deposits, withdrawals, game participation, and any account-level communications. Sections covering jurisdiction, dispute resolution, and account
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termination remain in effect even after an account is closed. If any single clause is found unenforceable under applicable law, the remaining clauses continue to apply in full. Any questions about what these terms mean in practice can be directed to our support team through the
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contact paths listed on this page.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Common Questions About These Terms

These are the Terms & Conditions questions we get asked most often. Each answer reflects the actual rules applied to your account — not a summary. If your question is not covered here, use the live chat or email paths listed in the contact section above.

Yes. Every deposit and withdrawal — whether sent via GCash, Maya, or InstaPay — is subject to these terms. Your wallet transactions form part of your account activity and fall within the agreement.

We notify you through the contact details registered on your account. Continuing to use the platform after that notice means you accept the updated terms. We do not apply changes retroactively to completed transactions.

Yes. Contact our support team via email with your account number and the approximate date you registered. We will provide the version of the terms that was in effect at that time.

Account eligibility depends on local law and is available only where local law permits. You must confirm eligibility during registration. Providing false eligibility information is grounds for immediate account closure under these terms.

Submit your dispute in writing via the email support channel, referencing your account number and the specific clause in question. We will acknowledge within a reasonable timeframe and investigate before issuing a written response.

Yes. You may request account closure at any time through live chat or email support. The terms govern how any remaining wallet balance is processed and what records we retain after closure, in line with applicable law.

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